Downtown Reno Businesses Re-Opening Toolkit

The top priority for the Downtown Reno Partnership is the health and wellness of downtown employees, residents and visitors. We will continue to work with City of Reno and Washoe County partners to get you accurate information as soon as it is available. Below are important links to information as well as resources for employers and employees experiencing economic hardship as a result of the COVID-19 impact.

Signage, menus and reopening guides

The Downtown Reno Partnership and Riverwalk District have joined forces to create a digital storefront for all of your COVID-19 reopening printing needs.

We now have customizable window decals, floor decals, counter decals, bathroom signs, menus, open signs and information for everyone to make consistent reopening experience for customers.

  1. We added the Washoe County official “COVID Safe” sign as a static cling and a two-sided opaque sticker/sign for windows.
  2. We added a banner “Open for Business” with an area for customer logo. The banner has four grommets – one in each corner.

It is important to log in and create an account per user. This site is secure and only the user and the printing facility can see the order and content. When variable data is added (personalization, logos, etc.) you will be prompted to view a PDF proof. The site will not move forward on those items without a proof approval. The site can store info to review later or save things for later. It is a typical site with credit card check out. Please make sure to include the shipping address and phone number – no P.O. boxes for shipment of items.

order printable signage
Guide to parklets
COVID Risk Meter

COVID opening update

Phased opening has been canceled and delegated to county’s. Washoe County and the State agree that the following businesses can reopen with restrictions consistent with Phase 1 & 2 (50% capacity or less, specific guidelines from state cosmetology board). Washoe County released specific guidelines for all industries with shortcuts to the following

washoe county phase 2 guidelines
re-opening supply list
National Restaurant Association re-opening guide

Phase 1 update

The short version of Phase 1 reopening means that restaurants and retail can transition to 50% capacity or less and that nail and hair salons can reopen following new guidelines from the state cosmetology board.

Phase 1 comes with requirements for employees to wear masks. At the Downtown Reno Partnership we ask that everyone else also wear masks to set an example for the rest of the city.

Ultimately, the County takes precedent over the reopening for downtown. Their guide is a comprehensive list of mandatory and recommended best practices for different business types and customers.

The Downtown Reno Ambassadors are doing their part by keeping tabs on downtown residents, business owners and people in need. They are also disinfecting surfaces around downtown: doors, benches, railings. If you need assistance, call them at 775-313-4080.

washoe county phase 1 guidelines

Downtown News

More Downtown News

Rediscover Downtown marketing campaign

The Downtown Reno Partnership is creating a long-term marketing campaign to drive customers back to downtown Reno now that businesses are reopening. The campaign seeks to highlight businesses who have reopened and are creating safe environments for customers.

Help us keep in touch with you

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We're creating marketing campaigns for the future of downtown Reno and need business owner contact information so we can more effectively communicate with you. We'll also sign you up for our monthly newsletter where we share news and updates about downtown, marketing campaigns and projects.

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Paycheck Protection Program

The Paycheck Protection Program (PPP) is closed. For information about PPP loan forgiveness, click here.

Economic Injury Disaster Loans

EIDL applications are still being accepted. This program allows for a grant advance of up to $1,000 per employee ($10,000 max). If you are offered a loan, it will be at a 3.75% interest rate (2.75% for nonprofits) with up to 30-year terms and payments deferred for 1 year.

You can apply for both the EIDL & PPP but they should be used to cover different expenses. The PPP is specifically for payroll, and the EIDL is for fixed costs like rent, maintenance, debt payments, and payroll too.

Business Licenses

The Reno City Council unanimously approved a 90-day deferral of business license fees owed by businesses that have been closed as a result of the Governor’s shutdown orders. Non-essential businesses that have been closed will have 90 days after reopening to pay their license fees. For businesses that pay a flat rate, fees will be prorated according to how long they were forced to remain closed.


The State of Nevada has launched a new portal for self-employed Pandemic Unemployment Assistance (PUA).

The new filing system will be independent of the traditional Unemployment Insurance (UI) system and will facilitate a streamlined method for the public to file for PUA benefits. Claimants will have a dedicated call center for all PUA related questions with a new phone number: 1-800-603-9681.

The PUA program is one provision under the federal CARES Act and is designed to offer unemployment benefits to independent contractors and others historically unable to qualify for traditional unemployment insurance benefits.

The following individuals may be eligible for PUA:

  • self-employed, 1099 contract workers, and gig workers;
  • employees whose wages are not reported for unemployment insurance;
  • employees who have not earned enough wages or worked enough hours for standard unemployment benefits due to COVID-19; or
  • people who were unemployed or going to start work but could not due to COVID-19.

Visit their standard site for traditional unemployment claims.

Technical Assistance

We are available to support our downtown businesses and provide assistance accessing these resources. Please reach out if you have any questions.

The Nevada Small Business Development Center (SBDC) will help businesses with their applications for free. You can sign-up to receive counselling on their website.

SBA Assistance

The U.S. Small Business Administration is offering low-interest federal disaster loans for working capital to Nevada small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19). Small businesses may qualify for Economic Injury Disaster Loans of up to $2 million to help meet financial obligations and operating expenses. Applicants may apply online, receive additional disaster assistance information and download applications here or call SBA’s Customer Service Center at 800-659-2955.

Business Resiliency Plan

The Nevada Small Business Development Center (Nevada SBDC) Business Resiliency Toolkit includes a small business resiliency plan and links to help small business owners plan for disruption from natural disasters to infrastructure failures to pandemics.

Community Foundation of Western Nevada COVID-19 Relief Fund

In cooperation with the City of Reno, the City of Sparks, and Washoe County, the Community Foundation has established a charitable relief fund to help address needs arising from the COVID-19 pandemic in northern Nevada.

Bartenders Guild Grant

The United States Bartenders Guild Foundation is now suspended.

United Way Community Fund

United Way is taking donations for and committing to helping communities impacted by the virus. The donations are meant to help people in need of food and shelter. Learn more and donate here.

Yelp Relief Fund

Yelp relief fund has ended.

Health insurance coverage exception

Nevada Health Link is offering a limited-time exceptional circumstances enrollment period to any Nevadan without health coverage. Enrollment period is March 17 – April 15. Find out more here.

Utilities programs

  • Charter Communications announced they’d be offering free access to Spectrum broadband and provide free WiFi to students.
  • The Silver State Health Exchange also took swift action, announcing a limited-time enrollment period.
  • NV Energy and Truckee Meadows Water Authority have agreed to suspend utility disconnections during this time.

Yelp Reno community manager has created a master list and map of all restaurants and businesses that comply with the city’s request for curbside pickup, delivery and take-out. You can help businesses by patronizing them during this time as long as they are open.

Dickson Realty blog created a list of “11 Ways To Support Northern Nevada Businesses During COVID-19” on their blog, that includes ways to patronize businesses during the short term closure.

Northern Nevada Moms blog put together a huge list of COVID-19 things to do and things to know for the long term.

This Is Reno created a large list of community resources different from ours.