AMBASSADOR HOTLINE:
FOLLOW US:
“Your work is not only improving the downtown experience, but also helping less fortunate get back on their feet…”
Senator Catherine Cortez-Masto, United States Congress
The ones who help
Meet Our Ambassadors
The Downtown Reno Partnership deploys Ambassadors throughout the downtown area to help everyone who visits our evolving district.
Our Ambassadors patrol the downtown Reno area in blue and black uniforms. Their job is to create a cleaner, safer, more vibrant environment for visitors, residents, businesses and students.
We contract with Streetplus, a company with 25 years experience improving cities through hard work, to hire, train and manage our ambassadors.
On a regular basis, Ambassadors work with Reno Police, Reno Fire, REMSA and City of Reno code enforcement to maintain the district.
The ones who help
Meet Our Ambassadors
The Downtown Reno Partnership deploys Ambassadors throughout the downtown area to help everyone who visits our evolving district. Our ambassadors patrol the downtown Reno area in blue and black uniforms. Their job is to create a cleaner, safer, friendlier environment for visitors and residents. We contract with Streetplus, a company with 25 years experience improving cities through hard work, to hire, train and manage our ambassadors. They work with Reno Police, Reno Fire, REMSA and City of Reno code enforcement to maintain the district.
“Your work is not only improving the downtown experience, but also helping less fortunate get back on their feet…”
Senator Catherine Cortez-Masto, United States Congress
The ones who help
Meet Our Ambassadors
The Downtown Reno Partnership deploys Ambassadors throughout the downtown area to help everyone who visits our evolving district. Our ambassadors patrol the downtown Reno area in blue and black uniforms. Their job is to create a cleaner, safer, friendlier environment for visitors and residents. We contract with Streetplus, a company with 25 years experience improving cities through hard work, to hire, train and manage our ambassadors. They work with Reno Police, Reno Fire, REMSA and City of Reno code enforcement to maintain the district.
“Your work is not only improving the downtown experience, but also helping less fortunate get back on their feet…”
Senator Catherine Cortez-Masto, United States Congress
The ones who help
Meet Our Ambassadors
The Downtown Reno Partnership deploys Ambassadors throughout the downtown area to help everyone who visits our evolving district. Our ambassadors patrol the downtown Reno area in blue and black uniforms. Their job is to create a cleaner, safer, friendlier environment for visitors and residents. We contract with Streetplus, a company with 25 years experience improving cities through hard work, to hire, train and manage our ambassadors. They work with Reno Police, Reno Fire, REMSA and City of Reno code enforcement to maintain the district.
“Your work is not only improving the downtown experience, but also helping less fortunate get back on their feet…”
Senator Catherine Cortez-Masto, United States Congress
“Your work is not only improving the downtown experience, but also helping less fortunate get back on their feet…”
Senator Catherine Cortez-Masto, United States Congress
The ones who help
Meet Our Ambassadors
The Downtown Reno Partnership deploys Ambassadors throughout the downtown area to help everyone who visits our evolving district. Our ambassadors patrol the downtown Reno area in blue and black uniforms. Their job is to create a cleaner, safer, friendlier environment for visitors and residents. We contract with Streetplus, a company with 25 years experience improving cities through hard work, to hire, train and manage our ambassadors. They work with Reno Police, Reno Fire, REMSA and City of Reno code enforcement to maintain the district.
Meet Our Security Guards
As the Downtown Reno Partnership continues to grow and listens to stakeholder feedback, 10 security guards were added to the DRP team in the fall of 2024. There are security guards patrolling 24/7 along with our Ambassadors to serve as increased efficiency to enhance the safety of Downtown and add another layer of assistance and presence between Ambassadors and the Reno Police Department.
Meet Our Security Guards
As the Downtown Reno Partnership continues to grow and listens to stakeholder feedback, 10 security guards were added to the DRP team in the fall of 2024. There are security guards patrolling 24/7 along with our Ambassadors to serve as increased efficiency to enhance the safety of Downtown and add another layer of assistance and presence between Ambassadors and the Reno Police Department.
Pressure Washes
0
Pounds of Trash Collected
0
+
Pieces of Graffiti Removed
0
Van Rides to Shelters or Services
0
Pressure Washes
0
+
Pieces of Graffiti Removed
0
Pounds of Trash Collected
0
+
Van Rides to Shelters or Services
0
+
Pressure Washes
0
Pounds of Trash Collected
0
+
Pieces of Graffiti Removed
0
Van Rides to Shelters or Services
0
+
*Statistics based on the 2024 calendar year.
The improvements made
Testimonials
"Hats off to this organization; specifically Eric, Jose and Anika. These three are professional, hard working individuals who truly care about downtown Reno and the many people they serve.
I also must mention Chris, who helped co-ordinate a recent project with this team.
I was thoroughly impressed by each of these persons, as well as the overall mission of this organization."
Fletcher R.
"The Ambassadors, the public servants in blue to your rescue. I appreciate the Ambassadors for the effort and commitment. Thank you!"
CGar M.
I live downtown Reno at the Palladio and appreciate the hard work of the Ambassadors. Thank you and be safe. 👍🏻
Kenny B.
I'm writing to express my sincere gratitude for the work you do in downtown Reno. I've been a resident of the downtown area for the past five years, and I've always felt safe and welcome thanks to your presence.
I truly believe that the positive and vibrant atmosphere in downtown Reno is due in large part to your efforts.
Your presence makes a real difference in deterring unwanted behavior and creating a more welcoming environment for everyone.
Thank you for your dedication to our city.
Michael S.
The improvements made
Testimonials
"Hats off to this organization; specifically Eric, Jose and Anika. These three are professional, hard working individuals who truly care about downtown Reno and the many people they serve.
I also must mention Chris, who helped co-ordinate a recent project with this team.
I was thoroughly impressed by each of these persons, as well as the overall mission of this organization."
Fletcher R.
"The Ambassadors, the public servants in blue to your rescue. I appreciate the Ambassadors for the effort and commitment. Thank you!"
CGar M.
I live downtown Reno at the Palladio and appreciate the hard work of the Ambassadors. Thank you and be safe. 👍🏻
Kenny B.
I'm writing to express my sincere gratitude for the work you do in downtown Reno. I've been a resident of the downtown area for the past five years, and I've always felt safe and welcome thanks to your presence.
I truly believe that the positive and vibrant atmosphere in downtown Reno is due in large part to your efforts.
Your presence makes a real difference in deterring unwanted behavior and creating a more welcoming environment for everyone.
Thank you for your dedication to our city.
Michael S.
Community enrichment
What Our Ambassadors Do
HOSPITALITY
HOSPITALITY
The Ambassadors engage with visitors and tourists who need help finding activities, directions or information about downtown Reno. They will also add an additional layer of help during large downtown events.
SOCIAL SERVICES
SOCIAL OUTREACH
Ambassadors help direct people to supportive services, engage with those sleeping, camping, lying in the public realm.
StreetPlus also employs social services Ambassador to build relationships with transient populations who need additional help.
SAFETY
SAFETY
Ambassadors patrol the district and communicate with police to help triage situations to reduce nuisance calls so police can focus on larger issues. Ambassadors offer personal escorts for people who feel uncomfortable walking from place to place.
CLEANING
CLEANING
Ambassadors focus on cleaning daily including picking up trash, clearing encampments, regularly scheduled and on-call pressure washing, removing graffiti, using the sidewalk scrubber on loan from the City of Reno and using a pan and broom to keep the district clean.
Community enrichment
What Our Ambassadors Do
HOSPITALITY
HOSPITALITY
The Ambassadors engage with visitors and tourists who need help finding activities, directions or information about downtown Reno. They will also add an additional layer of help during large downtown events.
SAFETY
SAFETY
Ambassadors patrol the district and communicate with police to help triage situations to reduce nuisance calls so police can focus on larger issues. Ambassadors offer personal escorts for people who feel uncomfortable walking from place to place.
SOCIAL OUTREACH
SOCIAL OUTREACH
Ambassadors help direct people to supportive services, while also engaging with those chronically sleeping on private property.
StreetPlus also employs licensed social workers to build relationships with transient populations who need additional help.
CLEANING
CLEANING
Ambassadors work with City of Reno Code Enforcement and Public Works to clean up graffiti, litter, weeds and snow.
HOSPITALITY
HOSPITALITY
The Ambassadors engage with visitors and tourists who need help finding activities, directions or information about downtown Reno. They will also add an additional layer of help during large downtown events.
SAFETY
SAFETY
Ambassadors patrol the district and communicate with police to help triage situations to reduce nuisance calls so police can focus on larger issues. Ambassadors offer personal escorts for people who feel uncomfortable walking from place to place.
SOCIAL OUTREACH
SOCIAL OUTREACH
Ambassadors help direct people to supportive services, engage with those sleeping, camping, lying in the public realm.
StreetPlus also employs social services Ambassador to build relationships with transient populations who need additional help.
CLEANING
CLEANING
Ambassadors focus on cleaning daily including picking up trash, clearing encampments, regularly scheduled and on-call pressure washing, removing graffiti, using the sidewalk scrubber on loan from the City of Reno and using a pan and broom to keep the district clean.
Community enrichment
What Our Ambassadors Do
HOSPITALITY
HOSPITALITY
The Ambassadors engage with visitors and tourists who need help finding activities, directions or information about downtown Reno. They will also add an additional layer of help during large downtown events.
SAFETY
SAFETY
Ambassadors patrol the district and communicate with police to help triage situations to reduce nuisance calls so police can focus on larger issues. Ambassadors offer personal escorts for people who feel uncomfortable walking from place to place.
SOCIAL OUTREACH
SOCIAL OUTREACH
Ambassadors help direct people to supportive services, engage with those sleeping, camping, lying in the public realm.
StreetPlus also employs social services Ambassador to build relationships with transient populations who need additional help.
CLEANING
CLEANING
Ambassadors focus on cleaning daily including picking up trash, clearing encampments, regularly scheduled and on-call pressure washing, removing graffiti, using the sidewalk scrubber on loan from the City of Reno and using a pan and broom to keep the district clean.
the helping hands
Ambassador Information
Ambassador hotline
Questions, comments, suggestions, to request assistance or to alert the ambassadors to an issue in downtown, please call or text the hotline at:
DRP
Ambassador Training
Our ambassadors have received training from Streetplus for their day-to-day work, but also training from local groups and law enforcement to help them provide better services to the community.
Some Training opportunities include:
- Ride along training with Reno Police Department.
- Tour of services by Reno-Sparks Gospel Mission.
- Tour of services with Volunteers of America at the Community Assistance Center.
- Tour of services with the VOA Resource Center.
- Tour of services with the Community Health Alliance.
- Received presentation by City of Reno Code Enforcement Department.
- Received crisis intervention training from the Reno Police Department and Mobile Outreach Safety Team.
- Received training to work with people with mental illness by RPD.
- Received presentation by Veterans Resource Center.
- HOPES trained ambassadors on resources at their clinic and also offered their services for needle pick-up and disposal.
- Tour of services with ReStart Program.
- Tourism presentation by Reno-Sparks Visitor and Convention Authority.
- The Life Change Center trained the ambassadors how to use Narcan, the nasal spray meant to reverse opioid overdoses.
Ambassador hotline
Questions, comments, suggestions, to request assistance or to alert the ambassadors to an issue in downtown, please call:
DRP
Ambassador Training
Our ambassadors have received training from Streetplus for their day-to-day work, but also training from local groups and law enforcement to help them provide better services to the community.
Some Training opportunities include:
- Ride along training with Reno Police Department.
- Tour of services by Reno-Sparks Gospel Mission.
- Tour of services with the Community Health Alliance.
- Received presentation by City of Reno Code Enforcement Department.
- Received crisis intervention training from the Reno Police Department and Mobile Outreach Safety Team.
- Received training to work with people with mental illness by RPD.
- Received presentation by Veterans Resource Center
- Tour of services with Volunteers of America at the Community Assistance Center.
- Tour of services with the VOA Resource Center.
- HOPES trained ambassadors on resources at their clinic and also offered their services for needle pick-up and disposal.
- Tour of services with ReStart Program.
- Tourism presentation by Reno-Sparks Visitor and Convention Authority.
- The Life Change Center trained the ambassadors how to use Narcan, the nasal spray meant to reverse opioid overdoses.
the helping hands
Ambassador Information
Ambassador hotline
Questions, comments, suggestions, to request assistance or to alert the ambassadors to an issue in downtown, please call:
DRP
Ambassador Training
Our ambassadors have received training from Streetplus for their day-to-day work, but also training from local groups and law enforcement to help them provide better services to the community.
Some Training opportunities include:
- Ride along training with Reno Police Department.
- Tour of services with Volunteers of America at the Community Assistance Center.
- Tour of services with the VOA Resource Center.
- Tour of services with the Community Health Alliance
- Received presentation by City of Reno Code Enforcement Department.
- Tour of services by Reno-Sparks Gospel Mission.
- Received presentation by City of Reno Code Enforcement Department.
- Tour of services by Reno-Sparks Gospel Mission.
- Received crisis intervention training from the Reno Police Department and Mobile Outreach Safety Team.
- Received training to work with people with mental illness by RPD.
- Received presentation by Veterans Resource Center.
- HOPES trained ambassadors on resources at their clinic and also offered their services for needle pick-up and disposal.
- Tour of services with ReStart Program.
- Tourism presentation by Reno-Sparks Visitor and Convention Authority
- The Life Change Center trained the ambassadors how to use Narcan, the nasal spray meant to reverse opioid overdoses.
the helping hands
Ambassador Information
Ambassador hotline
Questions, comments, suggestions, to request assistance or to alert the ambassadors to an issue in downtown, please call:
DRP
Ambassador Training
Our ambassadors have received training from Streetplus for their day-to-day work, but also training from local groups and law enforcement to help them provide better services to the community.
Some Training opportunities include:
- Ride along training with Reno Police Department.
- Tour of services with Volunteers of America at the Community Assistance Center.
- Tour of services with the VOA Resource Center.
- Tour of services with the Community Health Alliance.
- Received presentation by City of Reno Code Enforcement Department.
- Tour of services by Reno-Sparks Gospel Mission.
- Received presentation by City of Reno Code Enforcement Department.
- Tour of services by Reno-Sparks Gospel Mission.
- Received crisis intervention training from the Reno Police Department and Mobile Outreach Safety Team.
- Received training to work with people with mental illness by RPD.
- Received presentation by Veterans Resource Center.
- HOPES trained ambassadors on resources at their clinic and also offered their services for needle pick-up and disposal.
- Tour of services with ReStart Program.
- Tourism presentation by Reno-Sparks Visitor and Convention Authority.
- The Life Change Center trained the ambassadors how to use Narcan, the nasal spray meant to reverse opioid overdoses.
Ambassador hotline
Questions, comments, suggestions, to request assistance or to alert the ambassadors to an issue in downtown, please call:
DRP
Ambassador Training
Our ambassadors have received training from Streetplus for their day-to-day work, but also training from local groups and law enforcement to help them provide better services to the community.
Some Training opportunities include:
- Ride along training with Reno Police Department.
- Tour of services by Reno-Sparks Gospel Mission.
- Tour of services with Volunteers of America at the Community Assistance Center.
- Tour of services with the VOA Resource Center.
- Tour of services with the Community Health Alliance.
- Received presentation by City of Reno Code Enforcement Department.
- Received crisis intervention training from the Reno Police Department and Mobile Outreach Safety Team.
- Received training to work with people with mental illness by RPD.
- Received presentation by Veterans Resource Center.
- HOPES trained ambassadors on resources at their clinic and also offered their services for needle pick-up and disposal.
- Tour of services with ReStart Program.
- Tourism presentation by Reno-Sparks Visitor and Convention Authority.
- The Life Change Center trained the ambassadors how to use Narcan, the nasal spray meant to reverse opioid overdoses.
Ambassador hotline
Questions, comments, suggestions, to request assistance or to alert the ambassadors to an issue in downtown, please call:
DRP
Ambassador Training
Our ambassadors have received training from Streetplus for their day-to-day work, but also training from local groups and law enforcement to help them provide better services to the community.
Some Training opportunities include:
- Ride along training with Reno Police Department.
- Tour of services by Reno-Sparks Gospel Mission.
- Tour of services with Volunteers of America at the Community Assistance Center.
- Tour of services with the VOA Resource Center.
- Tour of services with the Community Health Alliance.
- Received presentation by City of Reno Code Enforcement Department.
- Received crisis intervention training from the Reno Police Department and Mobile Outreach Safety Team.
- Received training to work with people with mental illness by RPD.
- Received presentation by Veterans Resource Center.
- HOPES trained ambassadors on resources at their clinic and also offered their services for needle pick-up and disposal.
- Tour of services with ReStart Program.
- Tourism presentation by Reno-Sparks Visitor and Convention Authority.
- The Life Change Center trained the ambassadors how to use Narcan, the nasal spray meant to reverse opioid overdoses.