AMBASSADOR HOTLINE:

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AMBASSADOR HOTLINE:

The Ambassador Hotline

The Downtown Reno Partnership ambassadors are available via the Ambassador Hotline below. You can call them with questions, comments or feedback about their work. You can also call them if you see an issue in downtown that needs to be addressed. This is a non-emergency hotline. Ambassadors help with cleaning, safe walks, social assistance, navigation and similar services.

Downtown Reno Partnership

Call/Text the Ambassador Hotline:

Starting Nov. 5, 2023: Winter hours 7 a.m. to 8 p.m. and 11 p.m. to 7:30 a.m.
7 days a week

Contact the Ambassador Team For Assistance With:

  • Nuisance Calls
  • Safe Walks
  • Cleaning Up Trash/Litter
  • Removing Toxic Waste
  • Initiating Graffiti Removal
  • On-call Pressure Washing
  • Illegal Camping Prevention
  • Picking Up Abandoned Shopping Carts
  • Social Outreach
  • De-escalation
  • Assist With Reporting Code Violations
  • Van Rides to the DMV, Social Services etc. (Appointment required through the Ambassador team)
City of Reno logo

City of Reno - Reno Direct

Call Reno Direct:

M-F 9 a.m. to 4 p.m.
www.Reno.gov

Contact Reno Direct to report non-emergency concerns or utilizing the “chat” function on www.Reno.gov.

Contact The Reno Direct For Assistance With:

  • Illegal Dumping
  • Graffiti Removal
  • Abandoned Cars and RVs
  • Illegal Encampments
  • Nuisance Properties
  • Requesting Police Patrols
  • Road Hazards
  • Overflowing Trash Cans
  • Code Violations
Reno Police Department

Reno Police Department

For emergency situations call:

911

24 Hours a Day, 7 Days a Week
www.RenoPD.com

Contact 911 For Emergency Help With:

  • All Crimes in Progress
  • Major Crimes That Have Just Occurred
  • Any Call With The Potential For Injury or Death
  • Any Medical Emergency
  • Any Type of Fire

Reno Police Department (Non-Emergency) Dispatch non-emergency number:

24 Hours a Day, 7 Days a Week

Contact RPD Non-emergency For:

  • Noise Disturbances
  • Parking/Code Violations
  • Reporting Non-active Crimes
  • Welfare Checks
  • Trespassing on Private Property

Downtown Reno Partnership

Call/Text the Ambassador Hotline:

Daily Hours 7 a.m. to 8 p.m.

Contact The Ambassador
Team For Assistance With:

  • Nuisance Calls
  • Safe Walks
  • Cleaning Up Trash/Litter
  • Removing Toxic Waste
  • Initiating Graffiti Removal
  • On-call Pressure Washing
  • Illegal Camping Prevention
  • Picking Up Abandoned Shopping Carts
  • Social Outreach
  • De-escalation
  • Assist With Reporting Code Violations
  • Van Rides to the DMV, Social Services etc. (Appointment required through the Ambassador team)
City of Reno logo

City of Reno - Reno Direct

Call Reno Direct:

M-F 9 a.m. to 4 p.m.
www.Reno.gov

Contact Reno Direct to report non-emergency concerns or utilizing the “chat” function on
www.Reno.gov.

Contact The Reno Direct
For Assistance With:

  • Illegal Dumping
  • Graffiti Removal
  • Abandoned Cars and RVs
  • Illegal Encampments
  • Nuisance Properties
  • Requesting Police Patrols
  • Road Hazards
  • Overflowing Trash Cans
  • Code Violations
Reno Police Department

Reno Police Department

For emergency situations call:

911

24 Hours a Day, 7 Days a Week
www.RenoPD.com

Contact 911 For
Emergency Help With:

  • All Crimes in Progress
  • Major Crimes That Have Just Occurred
  • Any Call With The Potential For Injury or Death
  • Any Medical Emergency
  • Any Type of Fire
Reno Police Department

Reno Police Department

Reno Police Department (Non-Emergency) Dispatch non-emergency number:

24 Hours a Day, 7 Days a Week

Contact RPD
Non-emergency For:

  • Noise Disturbances
  • Parking/Code Violations
  • Reporting Non-active Crimes
  • Welfare Checks
  • Trespassing on Private Property
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