AMBASSADOR HOTLINE:
The Ambassador Hotline
The Downtown Reno Partnership ambassadors are available via the Ambassador Hotline below. You can call them with questions, comments or feedback about their work. You can also call them if you see an issue in downtown that needs to be addressed. This is a non-emergency hotline. Ambassadors help with cleaning, safe walks, social assistance, navigation and similar services.
Downtown Reno Partnership
Call/Text the Ambassador Hotline:
24 hours a day; 7 days a week (363 days a year – closed Christmas and Thanksgiving Day)
Contact the Ambassador Team For Assistance (in the public realm*)Â With:
- Nuisance Calls
- Safe Walks
- Cleaning Up Trash/Litter
- Removing Toxic Waste
- Initiating Graffiti Removal
- On-call Pressure Washing
- Illegal Camping Prevention
- Picking Up Abandoned Shopping Carts
- Social Outreach
- De-escalation
- Assist With Reporting Code Violations
- Van Rides to the DMV, Social Services etc. (Appointment required through the Ambassador team)
- * Public realm is public-space areas including sidewalks, alleys, the Riverwalk etc.
City of Reno - Reno Direct
Call Reno Direct:
M-F 9 a.m. to 4 p.m.
www.Reno.gov
Contact Reno Direct to report non-emergency concerns or utilizing the “chat” function on www.Reno.gov.
Contact The Reno Direct For Assistance With:
- Illegal Dumping
- Graffiti Removal
- Abandoned Cars and RVs
- Illegal Encampments
- Nuisance Properties
- Requesting Police Patrols
- Road Hazards
- Overflowing Trash Cans
- Code Violations
Reno Police Department
For emergency situations call:
24 Hours a Day, 7 Days a Week
www.RenoPD.com
Contact 911 For Emergency Help With:
- All Crimes in Progress
- Major Crimes That Have Just Occurred
- Any Call With The Potential For Injury or Death
- Any Medical Emergency
- Any Type of Fire
Reno Police Department (Non-Emergency) Dispatch non-emergency number:
24 Hours a Day, 7 Days a Week
Contact RPD Non-emergency For:
- Noise Disturbances
- Parking/Code Violations
- Reporting Non-active Crimes
- Welfare Checks
- Trespassing on Private Property
Downtown Reno Partnership
Call/Text the Ambassador Hotline:
Daily Hours 7 a.m. to 8 p.m.
Contact The Ambassador
Team For Assistance With:
- Nuisance Calls
- Safe Walks
- Cleaning Up Trash/Litter
- Removing Toxic Waste
- Initiating Graffiti Removal
- On-call Pressure Washing
- Illegal Camping Prevention
- Picking Up Abandoned Shopping Carts
- Social Outreach
- De-escalation
- Assist With Reporting Code Violations
- Van Rides to the DMV, Social Services etc. (Appointment required through the Ambassador team)
City of Reno - Reno Direct
Call Reno Direct:
M-F 9 a.m. to 4 p.m.
www.Reno.gov
Contact Reno Direct to report non-emergency concerns or utilizing the “chat” function on
www.Reno.gov.
Contact The Reno Direct
For Assistance With:
- Illegal Dumping
- Graffiti Removal
- Abandoned Cars and RVs
- Illegal Encampments
- Nuisance Properties
- Requesting Police Patrols
- Road Hazards
- Overflowing Trash Cans
- Code Violations
Reno Police Department
For emergency situations call:
24 Hours a Day, 7 Days a Week
www.RenoPD.com
Contact 911 For
Emergency Help With:
- All Crimes in Progress
- Major Crimes That Have Just Occurred
- Any Call With The Potential For Injury or Death
- Any Medical Emergency
- Any Type of Fire
Reno Police Department
Reno Police Department (Non-Emergency) Dispatch non-emergency number:
24 Hours a Day, 7 Days a Week
Contact RPD
Non-emergency For:
- Noise Disturbances
- Parking/Code Violations
- Reporting Non-active Crimes
- Welfare Checks
- Trespassing on Private Property
