Meet our Ambassadors

The Downtown Reno Partnership deploys Ambassadors throughout the downtown area to help everyone who visits our evolving district.

Our ambassadors patrol the downtown Reno area in blue and black uniforms. Their job is to create a cleaner, safer, friendlier environment for visitors and residents.

We contract with Streetplus, a company with 25 years experience improving cities through hard work, to hire, train and manage our ambassadors. They work with Reno Police, Reno Fire, REMSA and City of Reno code enforcement to maintain the district

What our ambassadors do

“Your work is not only improving the downtown experience, but also helping less fortunate get back on their feet…”

Senator Catherine Cortez-Masto, United States Congress

Ambassador statistics and accomplishments

The Downtown Reno Partnership ambassadors record their activities, encounters and reports into a central database. Streetplus produces a monthly report capturing their training, statistics and accomplishments. Below, we’ve highlighted some of the major statistics for the month and uploaded a full report at the end of each list.

Spring is in the air. As the warmer weather brings more activity to Downtown Reno, the Ambassadors will continue to help keep downtown Reno clean, safe, and friendly

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2021-3 March StreetPlus Report

With the end of winter coming the Hospitality Ambassadors are working in high gear. They have seen an increase in businesses opening, which means an increase in traffic to Downtown Reno. 

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2021-2 February StreetPlus Report

Highlights

Neither snow, nor rain, nor heat, nor gloom of night keeps these Ambassadors from the swift completion of their appointed duties. With the winter season comes heavier challenges, freezing temperatures and a still looming pandemic are just some of the obstacles they endure. Yet the Hospitality Ambassadors continue on with smiles and open hearts to help keep Downtown Reno Clean, Safe, and friendly. 

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2021-1 January StreetPlus Report

2020 has been a challenging year, and some of it is going to spill over into the New Year. We are going to have to face the bitter truth that the pandemic is going to continue, and it may take some time for things to get back to normal but that will not change the dedication and passion our team of Ambassadors has for our beautiful city. We look forward to 2021 and the opportunity to continue serving our community.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-12 December Street Report

Highlights

During November of 2020, the U.S. has reported considerably elevated adverse mental health conditions associated with COVID – 19. In response , Hospitality Ambassadors have had to increase our efforts to help address these conditions with various communication strategies.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-11 November Street Report

Outreach

Our outreach team continues to make huge impacts in our community one person at a time. Through the month of October, we were able to make life just a little easier for some of our most vulnerable. Richard is one of these individuals who struggles to do-day-to-day routines since having a stroke and becoming wheelchair bound. Outreach Specialist Donald Griffin worked to connect him with Project Restart and ultimately Care Chest of Reno, which was able to provide him with an electric wheelchair. For the last year Richard had to be pushed in his wheelchair to get places but now is more self sufficient in getting around. Another one of these individuals is Donald who requires a walker to get around. Unfortunately, his walker had broken. Outreach Bisset and Griffin teamed up to get him a new walker from Care Chest of Reno.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-10 October Street Report

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-9 September Street Report

Accomplishments

Social Outreach Specialist Donald Griffin was awarded the “Caught Doing Something Right” award in the presence of the team while Steve Hillard, President of Streetplus and Alex Duran, Vice President of Operations were in town. Donald Griffin works tirelessly to establish a trusting relationship with the population he serves. Over the last two years our Ambassador team, along with outreach from different agencies have worked on getting “Katie” into the shelter and working with her case manager. “Katie” who suffers from mental health issues was very hesitant to trust anyone who approached her until one of the days Donald checked on her and she asked for help. Donald spoke with her and decided to bring her to our office where we were able to make contact with the MOST team. From there we established a bed for her at the new woman’s shelter and provided transportation for her to get there. We later received an email through our website thanking Donald for his dedication to assisting her. 

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-8 August Street Report

Street Story

Jacques Gaston met with Outreach Gersch on June 29, 2020, asking for help to get into a drug rehab. Outreach Specialist Gersch was able to get Mr. Gaston into the Reno Behavior Health where he stayed for 30 days to kick Heroin. On Monday July 20th, Assistant Operations Manager Chapa heard a disturbance outside the DRP office and walk up on Mr. Gaston having an emotional breakdown and wanting to go home back to Tucson, Ariz. After speaking with Mr.Gaston and finding out that his mother is dying of Cancer the DRP Ambassador team work hard on finding resources to help him get home. After finding several resources I was able to get Mr. Gaston a plane ticket back to Tucson. On Friday the 24th Mr. Gaston boarded his plane and landed back home where he can now help take care of his mother, brother and sisters. Mr. Gaston called me Friday evening thanking the DRP Ambassadors for all the help we gave him to get home and his sobriety. Follow up call was placed by Assistant Operations Manager Chapa on July 31st and Jacques is still home and taking his Sobriety one day at a time.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-7 July Street Report

Street Stories

Ambassador Quintero assisted with a young woman named Ameena at Circus Circus that was kidnapped, drugged and possibly raped. Ambassador Quintero made sure Ameena felt safe and helped her get in touch with her father to get back home. Ameena lives in Oklahoma and Ambassador Quintero was able to help Ameena’s father purchase a train ticket to get her home. Ameena stated she was two months pregnant and scared, however she did not want to file a police report. Ambassador Quintero was able to get her a bed at the event center for the night. The next morning, our day shift Ambassadors met Ameena and provided her with an escort to the Amtrak station where she boarded her train to be reunited with her family.

Social Outreach Ambassador Gersch, utilized the connections that she has built with Care Chest of Nevada to obtain 5 wheelchairs during the month of June. These were provided to five individuals who had an immediate need for new wheelchairs.

Accomplishments

Ambassadors worked together to find a missing young woman and reunified her with her family. Social Service Outreach was able to assist with finding housing for an individual. Ambassadors continues to spray and disinfect the high touchpoints of Downtown Reno.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-6 June DRP StreetPlus Report

Accomplishments

Ambassador Adolph conducted a wellness check on “Jessica” age 50. “Jessica” was located at the Whale statue in the City Plaza. Ambassador Adolph noticed “Jessica” slumped over in pain and assisted in placing a non-emergency call to REMSA. REMSA arrived and transported “Jessica” to a hospital for further medical treatment. “Jessica” was released a few days later and very thankful to the Ambassadors for all the calls in the last 4 months; over 20 non-emergency calls and 10 safety walks to WellCare for detox in May.

INITIATIVES:

Social Service Outreach was able to assist with finding housing to get one individual off the streets. Ambassadors utilized the Care Chest program services and they were able to obtain six wheelchairs for individuals that were in need of this service. Ambassadors continued to provide bottle water (100 cases total) in May to the Street population during the Covid-19 pandemic.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-5 May DRP StreetPlus Report

Accomplishments

Several times a day ambassadors encounter downtown residents that are in failing health or a crisis situation. At times these people are either too inebriated to care for themselves or are found in a condition where calling for emergency services is not an option. Ambassadors frequently have been the bridge between a very sick downtown resident and proper health care.

Some of our social achievements have come in the process of setting the standards for social norms. How we do this is by focusing on behavior on our neighbors downtown. When Ambassadors properly influence following the rules we are also helping the population to build foundational skills that are necessary to improving lifestyle and stability.

In addition to this, one of the number one assets to having our ambassadors on the streets is that we become the eyes and ears of downtown. On April 26, Ambassadors were able to locate a female minor runaway. Ambassadors were able to keep her to a safe and secure while RPD was notified and return her to her family.

INITIATIVES:

Ambassadors are currently still providing water to the unsheltered population, and have been working with the city to provide portable pottys and hand washing stations.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

April 2020 Report

Accomplishments

Ambassadors have been adjusting well in response to COVID-19. In addition to taking every possible precaution to protecting the team we started implementing precautions to protect our unsheltered population. First, we  started a campaign to inform and educate them on the coronavirus, how it spreads and how to protect themselves from it. We have also spearheaded a campaign to distribute water and portable toilets with hand sanitizer stations around the downtown area because access to these things is limited now because of business shut downs. 

Ambassadors have also been proactive in efforts to keep downtown clean. All Ambassadors keep disinfectant spray and disposable towels on them so that throughout their patrol they are able to wipe down publicly used fixtures, such as door handles and other things that are frequently touched.

Shifts have been adjusted to accommodate concentrated street populations in certain areas of downtown and a graveyard shift was added with an ambassador to patrol and protect businesses after hours.

INITIATIVES:

The ambassador team has also taken measures with the help of local businesses to set up self-care packages for their team and other teams that work directly with the unsheltered population. The purpose of this is to mitigate burn out within the street teams.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-3 March DRP StreetPlus Report

Accomplishments

REMSA

Not only should Ambassadors work well with local agencies, Ambassadors also must develop a working relationship with first responders. This month the Downtown Reno Partnership presented to all Emergency Medical Technicians and Emergency Medical Responders at REMSA. Educating them on the history and purpose of the Downtown Reno Partnership and the role of the ambassadors.

Lifestyle

Through developing relationships with the homeless population, ambassadors have found that in their story several of them became this way when they were stranded years ago. Through the help of Lifestyle Homes, Ambassadors are able to identify those on the street who are brand new to Reno and have just been stranded for various different reasons. Once people meet a specific criteria, we are able to get them a bus, or a train ticket home and prevent them from becoming another member of our street population.

Visible Downtown Camping

Certain areas in our zone have become hotspots for illegal camping. With the help of Reno Police Department and local agencies, Ambassadors have been able to keep these areas cleared within a short time of them popping up, and have also been successful in directing many to services that can assist them in improving their situation.

Initiatives

Ambassadors are closely monitoring the newly lit trees on Virginia Street so that they are repaired as soon as possible after going out, and are also taking preventative measures in regards to street performers and others disabling lights in an attempt to use power.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

Accomplishments

Throughout the month there has been several notable accomplishments. Due to the efforts of Ambassador Chris Reardon, Gladys was able to find a room at Motel 6. She was extremely happy because now she can stay out of the cold and store her belongings for a few days. In addition, Ambassador Joe Schladant helped a female youth, who was alone, stranded and scared, find her way safely home by contacting her parents and coordinating a pick up.

Not only do ambassadors assist with the downtown population and residents coming to visit downtown, we’ve also been successful in developing healthy working relationships with our community partners. In the month of January, our team met with City of Reno Code Enforcement to strategize on how to keep the Fourth and Record streets area safe and balanced for all those in the surrounding area: business owners, their patrons, clients of the shelter, and all those who come to the area to receive services.

We also had a meeting with Public Safety dispatch to see how we could better communicate with dispatchers when calling for emergency services. Finally, the Downtown Reno Partnership staff presented to the Reno Fire Department captains to education them on our services and find ways to build a cohesive working relationship.

Initiatives

People like Richard who are unable to use the handicapped porta potties at the shelter and do not have enough upper body strength to get in and out of their wheelchairs need a special kind of care. Our outreach team is currently seeking agencies that provide these services.

Ambassadors are tracking incoming calls from stake holders and local residents and are having it added to their statistics tracking application.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2020-1 Jan DRP StreetPlus Report

The Downtown Reno Partnership had its first Christmas party this year. All of the Ambassadors attended and were acknowledged for their amazing work on the streets. Everyone on the Board and those who attended the party were given gifts in appreciation for all of their hard work. Social Outreach specialist Cailen Gersch was recognized as an Ambassador of the Year. The Ambassador program has come a long way in only one year and our plan is to affect more positive change in 2020.

Ambassadors attended an Applied Suicide Intervention Skills Training (A.S.I.S.T.) course, which is designed to teach participants how to engage with individuals that are thinking about harming themselves and to get them to a safe place.There is a specific type of person that is qualified to perform all the duties of an ambassador. Over the last year management has been able to more accurately identify these types of applicants, and in the last few months, has noticed significant drops in the turnover rate resulting in retained talent, increased productivity, and a better sense of unity in the group.

Initiatives

Management has also been meeting with first responders to facilitate presentations, walk a-long’s, and set up a more robust training for the ambassadors in the near future that will help streamline services and create a more cohesive working environment.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2019-12 Dec DRP StreetPlus Report

Accomplishments

Ambassadors were also featured in the Veterans Day parade where they first hit the streets a year ago. Our team has been working hard to keep the river and other encampment sites clean inside our zone. While out on the river, our outreach team has been utilizing these engagements with the homeless population to also conduct surveys using the VI-SPIDAT vulnerability tool. The VI-SPDAT was initially created by combining the elements of the vulnerability index, which was created and implemented by Community Solutions broadly in the 100,000 Homes Campaign, and SPDAT Prescreen Instruments that was part of the Service Prioritization Decision Assistance Tool. The combination of these two instruments was performed through extensive research, development, and testing. The development process included the direct voice of hundreds of individuals with lived experience.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2019-11 Nov DRP StreetPlus Report

Accomplishments

This month Ambassadors have focused specifically on a few chronically homeless individuals. The goal is to assist them as closely as possible while helping them navigate the system of service providers and doing whatever it takes to keep individuals off the streets and out of the system.

The first was Charles Anderson. The beginning of the month, Charles mentioned that he was ready to get sober and off the streets.  After being denied by two separate hotels for either his appearance or past experience, Ambassadors were able to find him a room in a hotel which was paid for by his Social Security. Shortly after Ambassadors were able to connect him to Fiduciary Services where his money will be properly managed for him and his bills paid on time. During this time, Ambassadors were able to take him to food pantries, helping to food services, help him with clothing and other basic necessities and also see to it that he made all of his appointments.

In less than a month, Charles was placed in permanent housing and has maintained his sobriety.

Next was Shelley Bellamy who was homeless at the park and had been on and off for the last nine years. We were able to place her in housing, find a location for her belongings, and have her admitted into a long-term program with the help of several different members in the community. Shelley is still in the program and maintains her sobriety.

Initiatives

Using what we’ve learned from working with individuals like Charles and Shelley, the Ambassadors’ goal is to create a flow chart that could easily be used to assist someone out of homelessness when they are ready. We do this by identifying the gaps in service, and then looking for providers to bridge them (Gaps Analysis).

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2019-10 Oct DRP StreetPlus Report

Accomplishments

This month, Ambassadors continued leadership training with John Firestone. Supervisors, Operations Manager, and Outreach Specialists were given additional training designed to ensure a more sustainable structure within the team. They learned to identify and nurture each Ambassador’s strong points, and the pros and cons of transitional versus transformational leadership tactics. Since the beginning of the training, turnover rate has dropped significantly.

Initiatives

Outreach is facing obstacles with transitional living from motel to home for individuals who are struggling to find apartments. We find that it’s not just a lack of resources, but also a lack of communication. Outreach is establishing a direct line of communication with organizations such as Living Stones, Reno Behavioral Health, Crossroads, Volunteers of America, and Little Flower Church. Also, once in housing, how can we set up a continuum of care to ensure that the individual does not cycle back on to the streets? We are looking to establish a better line of communication with CoC/wrap-around service options.

Awards and recognition

Employee of the Month: Molly McCarley for her consistency and constant growth

Caught Doing Something Right: Maryann Barta for her patient work with Troy that resulted in getting him to go to a hospital for several issues that were well past due.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2019-9 Sept DRP StreetPlus Report

Accomplishments

This month we added four new ambassadors whose purpose is to keep the pathway from the Wolf Pack Tower at the Circus Circus to the University clean safe and friendly. This adds an additional 104 hours that ambassadors will be on the streets connecting and conditioning.

Training is paramount, and this month the ambassadors have received continuous leadership training from John Firestone, the executive director of the Life Change Center.

Initiatives

Ambassadors spend several hours on certain serial inebriates living on our downtown streets. In some cases we have to call emergency services sometimes several times a day for one person. Whether it’s an overdose, (sometimes the same person will overdose multiple times
a day), or a non-responsive individual due to alcohol, a lot of time, energy and resources are given to responding to these situations. A possible solution that we are exploring is petitioning the courts on the individuals’ behalf to have Washoe County Public Guardian assume guardianship. This is a long process and won’t work for everyone but considering the time invested in being reactive it is definitely a step in the right direction.

Awards and recognition

Ambassador of the Month – Ahnica Immers

Caught Doing Something Right – Chris Robinson

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

Accomplishments

Ambassadors’ constant contact with the street population allows us to have insight and a connection to people that could possibly be life saving. During the month of July, the Social Service Outreach Specialists have been developing a relationship with Asia, a homeless woman who was thought to be pregnant and still actively using methamphetamines. After a period of engagements, the Outreach Specialist was able to convince her to go to the hospital for an evaluation. It was discovered she wasn’t pregnant, but has a large cyst on her ovary. The hospital stressed the importance of having it removed and the ambassadors were able to help schedule an appointment to do so.

Initiatives

One of our ongoing initiatives is education and training. The Ambassadors are receiving monthly training from the Reno Police Department about new and existing ordinances and laws that can affect the downtown area and how we can work together to implement them.

Ambassadors have also been staying connected to local providers and residents by attending and having a booth at Washoe County Sheriff’s Office’s Community Resource Fair.

Awards and recognition

Ambassador of the Month – Chris Robinson was selected as the Ambassador of the Month for July 2019.

Caught Doing Something Right – Cailen “Kat” Gersch for her quick response and assistance in a river rescue.

Engagement highlights

Ambassadors have been working with Charles, who is chronically homeless with numerous health issues. After months of referrals and hospital visits, Charles was placed into a program with housing provided by WellCare through Community Court.

A woman named JoAnne, who was stranded in Reno, was assisted by Ambassadors in getting a train ticket home. The Ambassadors were also successful in getting her clothes for the trip.

Anthony was helped by our Social Service Outreach Specialists to get insurance and treatment for an abscess tooth that had become unbearable.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2019-7 July Streetplus Report

Accomplishments

This month Senator Cortez-MAsto visited our office. She met the Executive Director, Alex Stettinski, members of the board, several ambassadors, and toured the downtown area. She offered her support and expressed her gratitude for programs like this that are pioneering solutions.

Advantage CPR trained all of our ambassadors in first aid and CPR, which resulted in our ambassador supervisor, Cailen Gersch saving a life the exact same day the training was given. We have also increased our training with the RPD Downtown Enforcement Team to a monthly schedule and our social outreach team began weekly ride alongs with RPD’s community liaison.

Initiatives

Ambassadors will be extending hours and their new schedule is from 7 a.m. to 11:30 p.m. This will offer more support for the upcoming events and accommodate the longer summer days. In addition, ambassador zones will be adjusted to give more coverage.

Awards and recognition

Ambassador of the Month is Donald Griffin for his work ethic and consistency. Caught Doing Something Right is Cailen Gersch for effectively utilizing her CPR training to save a life downtown.

Engagement highlights

An ambassador witnessed a man being chased out of a liquor store next to McDonald’s. After interviewing the employees of the liquor store, the Ambassador learned that the man stole. The ambassador called the Reno Police Department and followed him to Walgreens. The man was arrested.

While conducting a check at Amtrak, an ambassador was successful in holding a departing train in order for an elderly man was able to buy a ticket and board the train to Chicago. He was going to Chicago to see his Grandchildren for the first time.

During a patrol, one of the ambassadors engaged a man who complained that his legs were numb and his head was “pounding.” The ambassador called for medical assistance and the male was transported to Saint Mary’s for treatment.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2019-6 June DRP StreetPlus Report

Accomplishments

In the month of May we brought on new ambassadors and new social outreach specialists. All of them have proven to be worthy of their posts. Quite often we are confronted with service-resistant people on the streets, which translates into us investing a lot of time on the same individuals. When we do eventually get one of the service resistant into treatment it’s a win for the team and the city. This month, one of our newest ambassadors and our new social outreach specialist were able to convince “Jamie,” who we’ve been working with since October, to finally get help for his meth addiction.

Ambassadors also serve as event support, and this month they had a presence at the Chinese Concert, the Solar Roller Trophy Rally and the Bernie Sanders Rally.

Initiatives

Ambassadors have been ramping up for summer events in the downtown area such as Street Vibes, BBQ Blues and Brews and The Great American Craft Faire. The hours of operation have extended from 8 p.m. to 10:30 p.m. to better accommodate and support these events that draw thousands of people.

Recognition

Marinan Barta was selected for ambassador of the month for her consistency in service work and her commitment to making a positive impact on our streets. Chris Robinson was selected for Caught Doing Something Right for his empathetic approach to our street population and positive feedback from our stakeholders.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

2019-5 May DRP StreetPlus Report

Accomplishments

Constant training is extremely important for our ambassadors. This month, they received Narcan training and polished up on their service-based approach. West Hills and Eddy House provided training on services provided and proper process. The Reno Police Department educated the team on common downtown Reno municipal codes. Ambassadors climbed the Whitney Peak wall with Miss USA contestants and partnered with Reno Works on a river clean-up.

We are always excited to see our initiatives turn to accomplishments. This month, our initiative to speak at the Washoe County Jail inmates resulted in 3 inmates coming directly to the ambassadors for resources, housing or just to thank us, upon their release. Our goal in speaking at the jail is to build trust and reduce recidivism. So far, outcomes are proving effective.

Initiatives

Our relationship with the Reno Police Department is vital to our team making a positive impact on the streets downtown. In the month of May, ambassadors will be going on ride alongs, with the Downtown Enforcement Team to build stronger working relationships between agencies and to develop a better understanding of how to reach a common goal.

Team

This month Cailen Gersch is being recognized as employee of the month for her unwavering positive mindset and strong work ethic. Donald Griffeth is also being recognized for repeated calls of gratitude from our downtown population.

Cailen Gersch helping a woman in need.

Donald Griffin rides his bike through downtown Reno.

Key statistics

0
Graffiti tags removed
0
Syringes cleaned up
0
Shopping Carts recovered
0
Referrals to social services made

Click for full report

Accomplishments

In addition to building new relationships, the ambassadors place huge emphasis on nurturing existing ones. Our working partnership with Health Plan of Nevada resulted in several people being housed, insured or placed in treatment this month. We also hosted a Medicine on the Move Clinic at our Pavilion that brought medical care directly to the homeless population. Working directly with
Reno Police Department we are able to identify individuals committing nuisance infractions that result in citations to Community Court. This court is designed to drive offenders to receiving services and has been consistently growing.

Before and after

BeforeBefore

Key statistics

0
Graffiti reported
0
Illegal dumping reported
0
Wellness checks
0
Shopping carts recovered
0
Syringes removed
0
Referrals to clothing, food, medical or shelter

March 2019 streetplus report

Click for full report

Accomplishments

In order for the Downtown Reno Partnership to continue to succeed we must collaborate with local agencies. Last month we started a needle clean up with Change Point from Northern Nevada Hopes. This has evolved into a multi-agency weekly outreach including Project Help Nevada and soon will include Northern Nevada Urban Indian. This outreach offers services and basic supplies to those in need. It also serves as a vehicle for building rapport and connections necessary for more positive outcomes.

Being homeless means that you’re going to have to walk a lot. Eventually this can take a toll on your feet. We find many of our population stranded where they sit because of an inability to walk any further. In order to easily transport individuals in this situation to nearby services St. Mary’s donated a wheelchair to the Ambassadors that will be used to more efficiently move stranded individuals to a more safe and suitable locations.

Key statistics

0
Graffiti reported
0
Illegal dumping reported
0
Wellness checks
0
Shopping carts recovered
0
Syringes removed
0
Referrals to clothing, food, medical or shelter

Click for full report

Accomplishments

Some of our greatest accomplishments at the Downtown Reno Partnership include working with Earl. Earl is a Veteran from Alturas, Calif. who was passing through Reno on the way to his sister’s house when his bus had an unexpected stop due to the weather. Because of his physical and mental health, Earl became disoriented and lost in downtown. When we found him, we were able to connect him with his sister, and create a plan to get him home. We got him safely to the VA and worked closely with him, his case manager at the VA and his sister over the course of the next few days until he was on the next bus home.

Education is paramount so we sent two of our ambassadors to the Bridges out of Poverty training that teaches strategies for professionals and communities to better serve our homeless population. We also received training from the Director of Clinical Services at Reno Behavioral, Dr. Anderson which is geared towards working with persons with mental illness. We attended Homeless Connect event where we were able to engage with close to 600 homeless people and networked with most of the local service providers.

Our partnerships with Health Plan of Nevada, Reno Behavioral, Project Help, VOA, and many others have made it possible to link over 50 people this month to either housing treatment, or other services that will help to improve their situation.

Before and after

BeforeBefore

Key statistics

0
Graffiti reported
0
Illegal dumping reported
0
Wellness checks
0
Shopping carts recovered
0
Syringes removed
0
Referrals to clothing, food, medical or shelter

Full report

A full report of statistics from the Downtown Reno Partnership ambassadors

Accomplishments

  • In December the Downtown Reno Partnership strengthened its relationship with Health Plan of Nevada to assist with uninsured people who the ambassadors encounter
  • The Life Change Center agreed to assist transporting people to their Peer Recovery Support Program
  • We partnered with Steve Shell, CEO of Reno Behavioral Healthcare Hospital and Helen Lidholm, CEO of St. Mary’s Medical Center to develop plans for mental and physical health coverage for the homeless
  • Ambassadors allied with the Washoe County Railway Authority to learn about patrolling railroad tracks to keep people safe
  • Two weeks after completed Narcan training from The Life Change Center, an ambassador used the opioid-reversal drug to save a life
  • Two ambassadors worked with Reno Police to distribute toys to children in the motels

Before and after

BeforeBefore

Key statistics

0
Graffiti removed
0
Illegal dumping reported
0
Human waste cleaned
0
Wellness checks
0
Directions given
0
Referrals to social services
0
Benches, sidewalks and encampments cleared
0
Abandoned property removed

Full report

December 2018 street report

A full report of statistics from the Downtown Reno Partnership ambassadors

Accomplishments

  • Ambassadors developed a relationship with Health Plan of Nevada who provides wraparound services, including housing for those with Medicaid.
  • Created monthly meetings with City of Reno Code Enforcement to have a consistent and up-to-date strategy for maintaining streets.
  • Created partnership with Reno Police Department’s downtown bike team that will allow the DRP to share information on problem individuals.
  • Met with Judge Riggs from Community Court about working with the ambassadors to help get individuals to necessary resources through her new program.
  • Toured REMSA (ambulance) and their dispatch center.
  • Met with Fire Chief David Cochran and will present to the Captains next month.

Before and after

Virginia Street beforeVirginia Street before

Key statistics

0
Graffiti removed
0
Sidewalks repaired
0
Human wastes cleaned
0
Syringes removed
0
Directions given
0
Wellness check ups
0
Referrals to social services
0
Bulky items, illegal dumping and trash reported
0
Benches, sidewalks and encampments cleared
0
Abandoned property removed

Full report

November 2018 Downtown Reno Partnership ambassador report

Ambassador hotline

Questions, comments, suggestions, to request assistance or to alert the ambassadors to an issue in downtown, please call:

775-313-4080

Ambassador training

Our ambassadors have received training from Streetplus for their day-to-day work, but also received presentations and training from local groups and law enforcement to help them provide better services to the community. Here’s a sample:

  • Ride along training with Reno Police Department
  • Tour of services by Reno-Sparks Gospel Mission
  • Tour of services with Volunteers of America at the Community Assistance Center
  • Tour of services with the VOA Resource Center
  • Tour of services with the Community Health Alliance
  • Tour of services with ReStart Program
  • Tourism presentation by Reno-Sparks Visitor and Convention Authority
  • Received presentation by Veterans Resource Center
  • Received presentation by City of Reno Code Enforcement Department
  • Received crisis intervention training from the Reno Police Department and Mobile Outreach Safety Team
  • Received training to work with people with mental illness by RPD
  • The Life Change Center trained the ambassadors how to use Narcan, the nasal spray meant to reverse opioid overdoses
  • HOPES trained ambassadors on resources at their clinic and also offered their services for needle pick-up and disposal
DRP Trespass Agreement
Apply for Ambassador position