Ambassador Statistics

HOSPITALITY SUCCESS STORIES:

• 01/03/2023 – Ambassador Jose was able to assist a man with a bus ticket to California along with extra food and clothing.
  
  
• 01/08/2023 – Ambassador Erik was able to help a family with a jump start to get the kids to school.
  
  
• 01/17/2023 – Ambassador Edger and Xavier were able connect with various stakeholders to help with an upcoming event that creates a coupon book for the businesses in the downtown area.
  
  
• 01/27/2023 – Ambassadors completed CPR classes to further help in critical situations.
  
  

OUTREACH SUCCESS STORIES:

• 01/09/2023 – Outreach Esther got a call to help transport a woman to one of the shelters. Outreach Rainey and Outreach Esther went to pick up the woman and her dog, and transported her to the Cares Campus where they can help her get her dog’s vaccines figured out. After Outreach Rainey and Outreach Esther got to Cares Campus and dropped the woman and her dog, we transported another woman to Our Place. While transporting to Our Place, Outreach Rainey and Outreach Esther got a call about a family at the Amtrack station. We went to the Amtrack station and met with a woman and a father and son. The bus that was supposed to pick them up got canceled and left all three stranded at the Amtrack station. We took them to the actual Greyhound station to get things figured out.
  
  
• 01/17/2023 – Outreach was able to transport 2 individuals from CARES campus to the Salvation Army Inpatient facility.
  
  
• 01/31/2023 – This month outreach has been active in attending HMIS meetings adding more information into the system. They were able to get authorization to collect and share information on long-time clients and are now able to better provide assistance.
  
  

EMPLOYEE AWARD RECOMMENDATIONS:

• Employee of the Month: Ambassador Brandon has a perfect attendance and a can-do attitude. He keeps his zone free from litter and addresses all incidents he comes across. He assists with training and is the first to volunteer in late hours and big clean up jobs.
  
  
• Caught Doing Something Right: Outreach coordinator Rainey continuously goes out of her way to help people in need. Including a family who ran out of gas without a gas can and were late for school.
  
  
• Customer Service Award: Edgar is our newest hospitality Ambassador and is making a big splash. His knowledge of Reno and personal ties with the downtown area has had tremendous upside.

January 2023 Report

HOSPITALITY SUCCESS STORIES:

• 02/03/2023 – Ambassador Jose was able to assist a family with finding a lost dog that had jumped out of their vehicle while at a red light on No. Virginia Street. The chase lasted about 20 minutes but in the end Friday “The Dog” was caught and detained until they were able to get to where he was captured at.
  
  
• 02/08/2023 – Ambassador Erik was able to help a family by arranging a ride to get their kids to school when the family car broke down on lake street.
  
  
• 02/10/2023 – Ambassador Edger was able to connect a mother with her son who had been living on the streets and had not checked in with family for 8 months. A heart felt situation with a wonderful reunion.
  
  
• 02/23/2023 – Ambassadors received a call from The City Hall Security, about a woman’s car that would not start. The team was able to jump start the car and helped her get home.
  
  
• 02/24/2023 – The team had a gentlemen come to the office asking for Narcan due to a young lady overdosing under the bowling stadium. The ambassador team was dispatched with Wade, Ambassadors Rosco and Jose responding to the situation. The young lady was given two doses of Narcan while Ambassador Jose and Rosco conducted CPR. Wade called 911, the paramedics arrived on scene and she responsive. Due to the quick response of our Ambassadors, she lives another day.
  
  

OUTREACH SUCCESS STORIES:

• 02/07/2023 – During the city walk the outreach team was able to get Jennifer Lodge off the streets. She was sleeping in a store’s alcove and after contacting her she agreed to go to Our Place for resources. Outreach Hultsman responded to a call from RTC regarding an unclothed woman on bus #18. Upon arrival, the woman was wearing a trash bag but was not exposing herself. Esther provided the woman with a blanket and Jason Hinshaw provided a parka. She refused any other services.
  
  
• 02/12/2023 – Outreach Hultsman and David Papaleo went down to 6th and Vine, where we contacted an individual who was residing in a broken-down white camper van. The man, named Michael, explained that he is waiting for a friend to come help tow his car at about 3 P.M. When we went back to the area, he and the camper were gone.
  
  
• 02/13/2023 – After the city walk Esther, transported two gentlemen. Took one gentleman to the Cares Campus and got him in a bed. Took the other gentleman to Capitol Hill to get services, but he was not enrolled for their services. He was taken to the VA hospital to get enrolled into their program.
  
  
• 02/19/2023 – Outreach Hultsman responded to a transport request from Cares Campus. David Papaleo and I picked up 4 women from Cares and transported them to Our Place. Names: Jamie Roper, Teresa Fletcher, Donna Simons, Holly Burns and Synthia Fontaine was later transported to Our Place also.
  
  
• 02/22/2023 – Outreach Hultsman responded to a call regarding a 22-year-old in WellCare Alley. Upon arrival, she did not provide her name and refused services.
  
  

February 2023 Report

HOSPITALITY SUCCESS STORIES:

• 03/03/2023 – Ambassador Erik helped a lady overdosing from opiates by administering Narcan and reviving her until emergency services arrived.

• 03/08/2023 – Ambassador Francois removed 17 abandoned shopping carts from the downtown area.

• 03/19/2023 – Ambassadors as a team were able to wade into the Truckee River to help remove litter and debris from those hard to reach areas.

• 03/30/2023 – Ambassador Edgar helped an elderly lady with hypothermia to get to the hospital for treatment.

OUTREACH SUCCESS STORIES:

• 03/01/2023 – Outreach Esther and Danielle assisted a mother and her three children with getting back to their friend’s house in South Reno as they were stranded downtown due to Greyhound not operating during the snow storm.

• 03/16/2023 – Outreach Rainey had been working with a lady for a week when she was able to help by transporting her to Options Vet Care to get her cat vaccinated and successfully got them both a bed at Our Place Women’s Shelter.

• 03/30/2023 – Outreach Danielle and David assisted a disabled individual with receiving a ticket home to Florida after being stranded in Reno for a few days. They were able to get him into Motel 6 for the night until his train arrived the next morning, to which he was transported to Amtrak with food for his travels.

March 2023 Report

• 04/16/2023 – Outreach Rainey had been working with a man named Bobby for 6 months and was able to help get him into safecamp with the assistance of other agencies as well.
  
  
• 04/30/2023 – Our Outreach team has been able to help out 9 people using shopping carts as storage by swapping their carts out for rolling luggage bags.

April 2023 Report

HOSPITALITY SUCCESS STORIES:

• Helped an elderly woman that had been living out of a broke down car for month’s receive the resources needed to move into transitional living and get her medical issues under control. She is now doing a lot better and her quality of life is better than anything that she remembers for a long time.
  
  
• Had various individuals become stranded here in Reno during the month of May and have been able to provide alternatives for them rather than them having to stay on the streets, we also helped by providing transportation to a few of those stranded and, in some cases, even able to give out bus tickets that got them back to the place they called home.
  
  
• Strong start with the night shift and have had a major impact on the overnight encampments being diminished by an impressive amount within the first week. The push back also has been minimal which is another success that is directly related to treating everyone with respect.
  
  

OUTREACH SUCCESS STORIES:

• 05/11/2023 – Outreach Ross got a call from Amtrak about a gentleman who was seeking assistance to get home to Fresno, California. Marcus came out here with some friends who ended up not being so friendly after all. I spoke with his family in Fresno who want him to come home. Also a sense of urgency because his brother’s funeral was the next day as well. We were able to get him a greyhound bus ticket back to Fresno that day at 2:50.
  
  
• 05/11/2023 – Ambassador Tremaine went on the City Walk from 2 pm to 3 pm. On the walk, she encountered a gentleman named Joe that was living out of his car. Joe stated that he does not get enough retirement money to afford a stable living situation. Ambassador Tremaine then introduced Joe to the housing authority person who talked to Joe about how he could help.
  
  
• 05/12/2023 – Outreach Ross assisted a gentleman by the name of Timothy. He came to base needing assistance with getting back home to Sacramento, California. He had originally came out here for a job opportunity, that didn’t work out. I spoke with his wife in Sacramento who said that he can come back home to her and the kids. He had a California ID that verified the address that he was going back to as well. I got him a Greyhound bus ticket back to Sacramento for the next morning at 9:50 am.
  
  
• 05/18/2023 – Outreach Hultsman received a call from Antonio (City of Reno employee), who informed me that he had located Jason, who was voted into Safe Camp a week prior, but I was unable to locate him or get a hold of him on his phone. Antonio and I worked together to get Jason to be moved into Safe Camp that same day. Later, Jason stopped by the base and told me that he was successfully moved in.
  
  
• 05/25/2023 – Ambassador Tremaine responded to a call to help a gentleman named Jeffery. Ambassador Tremaine found Jeffery laying on the ground asking to have the fire department come to get him. Ambassador Tremaine called non-emergency and asked to have an ambulance come to help Jeffery. The paramedics came and after helping pick up Jeffery’s things and s they took him to the hospital.
  
  

May 2023 Report

HOSPITALITY SUCCESS STORIES:

• Ambassador’s Edgar and Pratap were doing routine safety and welfare checks along the riverwalk when they came across a male that was lying face down on some rocks by the river. They immediately noticed the way he was laying looked unnatural and that there was cause for concern. Quickly, they got to where he was, and attempted to contact him, but that was to no avail, as he was unresponsive. They both knew what to do next and acting on experience. One of them called 911 while the other followed procedure for a possible overdose. The result was REMSA transporting the individual to the hospital where he would be treated and released. That outcome may had been very different if our team members did not know how to handle the situation.
  
  
• On the morning of the Brews, Blue’s and BBQ’s festival Ambassadors Erik and Esther had a man come up to them at the DRP base whose entire face was covered in blood from numerous cuts and scrapes and a badly broken noise. He claimed he could not remember what had happened to him but from talking with him both Esther and Erik knew just how serious the situation was and worked together at keeping him awake and calm while calling emergency services. Both team members continued providing what care they could while awaiting REMSA’s arrival and informed RPD of the situation up to that point. Once the ambulance had the man loaded up and were about to leave one of the emergency paramedics made a point to inform them that the man had a concussion and was in far worse shape than he appeared or acted. Without their actions he very well might not have survived a traumatic beating like this. Every minute mattered and quick actions were a factor in his wellbeing.
  
  
• The month of June proved to be a month of progress with the many properties and businesses that we keep under our care, constantly dealing with loitering, trespassing or overnight squatters that continue to leave behind trash and bio-waste for our team to clean up. Performing all these responsibilities while continuing to treat each and every person with courtesy and professionalism and a positive attitude. Two of our largest problem areas we continually respond to over the past months has been hands down WellCare Alley and the Gravel pit located behind Am Trak. These two locations have historically been problematic but are seeing significant improvement due to consistent and effective attention. Great job team!

OUTREACH SUCCESS STORIES:

• 06/06/2023 – Outreach Ambassador Ross got a call from the housing coordinator for Health Plan of Nevada. He asked if I knew a participant by the name of one of our clients, he just got approved for emergency housing through them. After some searching, I finally found the client and his little dog. I then took the client to Community Court where they were able to do his assessment and paperwork for HPN. He is now housed!
  
  
• 06/08/2023 – Outreach met with a husband and wife at base. They were looking for a way to get out of town and trying to get to Louisiana. Outreach looked up the price for two tickets to Louisiana and discovered that it would be over $600 which is not feasible with our program. Outreach heard about Cares Campus possibly providing rides out of town. Outreach took the couple to Cares Campus and discovered that it is true that they provide a ticket out of town. Cares Campus is going to pay for the husband’s ticket to Louisiana for Friday, and as soon as Outreach gets the information from the husband’s ticket, she will get the ticket for the wife.
  
  
• 06/09/2023 – Outreach Ambassador came across a gentleman under the Wells Bridge in a tent along with several others. After assessing his situation, he did have medical conditions that made it hard for him to get around. He also has Health Plan of Nevada as his medical insurance so I gave the client 3 STREET REPORT DOWNTOWN RENO BUSINESS IMPROVEMENT DISTRICT HOSPITALITY AND STREET OUTREACH PROGRAM I JUNE 2023 a call to see if he was eligible to get into emergency housing provided by HPN. After verifying if his medical was active, he got a phone assessment and met criteria and is on the waiting list for next available bed in their house.
  
  
• 06/12/2023 –  Outreach called EMS on a gentleman that was showing off his incision sight to one of his friends. Outreach just happened to look over and noticed that the incision sight looked infected. She first asked if he wanted to go to the hospital, then she called non-emergency as the gentleman was clearly in pain. Outreach stayed with him till EMS showed up.
  
  
• 06/16/2023 – Outreach Ross got a call about a domestic Violence dispute at the Wonder Lodge Motel. I went there and a client that I know well from the streets, was hollering and yelling at the motel staff and so I walked him off property so they would not have to call the police. After he had calmed down, he expressed how he was tired of the streets so I gave him a ride in the van to the PUF House. He went into treatment that day to WellCare Men’s Sober Living.

EMPLOYEE AWARD RECOMMENDATIONS:

• This ambassador has been an irreplaceable member of this family for quite some time now. She is someone that has been considered by some to be the face for the Ambassador’s and she has even taken on that roll at past “meet & greet” type events. You probably know her mostly by her positive, kind and even bubbly personality, that combined with her infectious smile is a force to be reckoned with and it lights up every room that she enters. As an Outreach Ambassador she takes pride in everything she becomes involved with making it her personal mission to find out how she can best help each client with their unique situations and circumstances. There can only be one person that fits everything claimed above and that person can only be “Rainey”.

June 2023 Report

HOSPITALITY SUCCESS STORIES:

• Ambassadors were taking a shopping cart back to base when a man was yelling for the team over at an area near the Bowling Stadium. The man was trying to get Ambassadors attention to grab Narcan. One Ambassador went back to base grabbed Narcan and headed over with other fellow Ambassadors. One of the Ambassadors was performing CPR while others were administering Narcan. The client was experiencing an overdose from fentanyl. The client was able to regain a heart beat and brought back to consciousness. The client is doing great and the Ambassador team was able to save another life.
  
  
• Ambassadors had come across a gentleman in need of help and support. The Ambassador team reached out to help him improve and have a better quality of life. The client had done an intake at the life change center. He is now receiving weekly counseling along with weekly support. He is also being held accountable for his drug usage along with medication that he will be receiving daily. The Ambassador team was able to help this client turn his life around by constant help and support from the team.
  
  
• The Ambassadors were patrolling Virginia Street and received a call about a client in distress. The Ambassadors arrived at the scene where the client had fallen out of his wheel chair, while lying on his back, and covered in sweat. The Ambassadors called for support and were quickly on the scene. The Ambassadors helped him cool down, get hydrated, and back in his wheel chair, the client started to become coherent again and started to feel better. The outreach team was able to get this client into The Cares Campus. The client is doing much better now. The entire team was able to assist this client and help him be successful.

OUTREACH SUCCESS STORIES:

• 07/06/2023 – Outreach Ambassador Tremaine provided a ticket home for a gentleman. He said that he got stranded here looking for work, but is having a hard time getting work. He asked if we could get him home, and Outreach Tremaine provided him a ticket to Susanville through the Sage Stage. She did first confirm that he lives in Susanville through calling one of his friends.
  
  
• 07/13/2023 – Outreach Ambassador Tremaine called 911 for a woman who was overdosing in the parking lot of Catholic Charities. The woman was walking with her sister when her legs began to give out on her and Outreach Tremaine helped support her as she fell to the ground. Outreach Tremaine then called 911 as the lady’s sister and another person started CPR. Fortunately, the lady came to and was helped to her car, as she refused to go to the hospital.
  
  
• 07/26/2023 – Outreach Ambassador Hultsman was conducting wellness checks when she witnessed a client of ours crying on the sidewalk. Upon speaking with her, she explained that her service dog was stolen from her while she was sleeping. Ambassador Hultsman immediately called animal control, but unfortunately, her dog was not located. The following day, on July 27, she came to base requesting that I call animal control again. To our surprise, her dog had been found! Since then, they have been reunited!

July 2023 Report

HOSPITALITY SUCCESS STORIES

• The Streetplus team received an important request in August when we had a meeting with Major Muruato of the Nevada National Guard. The Major informed us that The Nevada National Guard would be in Reno hosting a week-long series of conference’s, conventions and related engagement’s that would require shutting down various parts of downtown Reno to make room for the more than 4,000 service members that would be here attending the various events in Washoe Valley. This number includes 300 high ranking service men & woman ranging from Sargent’s, Generals all the way up to the Deputy Chief of The United States Army Core. Their request was for our presence at some of the events to help with the general public doing basic crowd control and ensuring there would be no safety issues regarding the area’s surrounding the locations of where the event’s took place. The team and Reno cover a number of the events for the National Guard leaving a positive impression of our skills sets. In the end the team received praise for our efforts as we had a part in making sure everything went off without a hitch.
  
  
• On Friday August 11, 2023, A woman from Sacramento, Calif. was left stranded in Reno with only the clothes on her back after her ride ditched her at Circus Circus leaving with her purse still in the vehicle which is where she also kept her cell phone and I.D. This instantly left her at the mercy of the streets of Reno. Having never been to Reno prior, she found herself in a desperate situation with little means of getting herself out of her predicament. With the use of a DRP cell phone she was able to look up her sister’s contact info via the internet and made contact, informing her of her predicament. Seven hours later her sister arrived to assist.
  
  
• On Friday August 18, 2023, two hospitality ambassadors witnessed a man slap a female at Wingfield Park. Both team members went into action by calling RPD while the other team member was able to keep the distracted long enough to get the female away from him. Ultimately the man was arrested and the female got the assistance she needed to go back home and her away from the abusive man.

OUTREACH SUCCESS STORIES

• On Wednesday August 2, 2023, an Outreach Ambassador got a client accepted as an alternate for Safe Camp. Since then, the client has moved in and his life has seen a many of improvements.
  
  
• On Wednesday August 2, 2023, an Outreach Ambassador spoke with a member from Karma box regarding a client who we had tried to help get off the streets but up to now had been unsuccessful. The client had been on the streets far too long so working with Karma Box we were finally able to get her admitted into Safe Camp and is in the process of moving in.
  
  
• On Tuesday August 18, 2023, the team would play an important role in locating two runaway teens that were being encouraged to remain on the run by an older male that also was being looked for. In the end the two teenagers would be reunited with their parents and the male arrested for a host of charges, one of them being the possession of a stolen firearm. A dangerous situation that turned ok. Good job team for helping to reunite the girls with their parents.

August 2023 Report

HOSPITALITY SUCCESS STORIES

• 09/07/2023 - Ambassador Marlon was walking down 4th street when he met a houseless woman who was crying and clearly distraught. After calming her, ambassador Marlon was able to find out that she had just lost her job and was now on the streets. Ambassador Marlon calmed her down and informed her of our Outreach Dept. He then radioed one of our Outreach Team members to set a time for her to meet with them and to see if we could be of any help providing what resources we could. The client was grateful for anything she could get and he offered her hope by letting her know how many people we have helped in the past and so later that day she sat down with Outreach Ambassador Esther and went over all the possibilities available. The client now has a new job and is set to move into housing which is a stable living situation where she can be able to go to work each day and have a bed at night to get her needed rest. The client wanted the team to know that we provided her the hope she needed in a time that she felt hopelessness! Good job, team.
  
  
• 09/12/2023 - Ambassador Roscoe was able to help a man that he had been dealing with for a long time, a man that has a history of being violent and for taking it out on ambassadors. Being a seasoned ambassador, Roscoe knows that he deals with the same people throughout each week and building rapport is an important element of being effective as an ambassador. This also ensures better encounters with these individuals we work with each day and will continue to help with future engagements. Well, this principle came full circle on this day for Ambassador Roscoe. This man with the long history of unpleasantness came to us for help because he finally had reached a point where he had had enough and was ready to accept the help he needed. So, Ambassador Roscoe, who always had treated this man respectfully even during the times that this man did not deserve it, now would come into play. This man would remember Ambassador Roscoe due to his interactions he had with him and ultimately this would cause him to feel that he could trust us enough to reach out to us in a moment such as this for help, and he did just that. The man ultimately got into a program with our direction and has remained at that program. We were informed that this individual will be graduating soon and hopefully he will continue with being sober and moving towards securing a productive life for himself. Now that is a shining example of a success story.
  
  
• 09/14/2023 - Ambassador Jason was doing routine safety and welfare checks on 4th Street when he had a woman approach him that was clearly distraught. She informed him that her service dog was taken at Catholic Charities. She told him that he was tied up to a bike rack in the front of the store and while she was getting a food box someone untied him and took him. Ambassador Jason took down all the info he could about her dog and announced it over the radio so that the team could keep a lookout for him. Within the span of two hours, they were able to locate the dog running loose by Aces Ballpark and bring him back to his owner which was a traumatic event turned into one of joy and the client was so thankful to have her dog back safe and sound due to ambassador team work.

OUTREACH SUCCESS STORIES

• 09/12/2023 - Outreach Ambassador Danielle got a call from a member at the Cares Campus about a gentleman who is an alcoholic wanting help. They expressed how he was tired of drinking and was ready for treatment. Outreach Danielle informed him of what was needed for him to be successful in his journey to recovery and going to detox was the first step of getting into a treatment facility. Outreach Danielle eventually got him willing to complete the process and accept a ride so she finished her shift by transporting him to RBH where he got assessed and got a bed starting his journey into recovery.
  
  
• 09/27/2023 - Outreach Ambassador Danielle came across a woman huddled on a RTC Bus station bench crying, so she approached her and tried to see if she could be of assistance to her in some way. The woman explained that she has been homeless now for over a week because her son, whom she had been living with, was arrested and got sent to prison landing her on the streets of Reno. She also informed Ambassador Danielle that she was willing to go into a treatment facility of some sort which would address her homeless situation at the same time. After evaluating the situation Ambassador Danielle decided the first step should be getting an assessment done to start the process of getting her into a treatment facility. After she made an appointment for the following week. Next Ambassador Danielle reached out to some programs officially starting that ball rolling. Ambassador Danielle then contacted “Our Place,” a Women’s Shelter, for bed availability and a bed was secured for the woman starting that night. Within the span of just over an hour this woman went from hopelessly crying while being hungry on a bus bench with nowhere to go for the night to having a meal and a bed with a program waiting to take her in.
  
  
• 09/28/2023 - Ambassador Tish was walking down Keystone when she ran across a homeless man that she had worked with in the past with his situation. He was excited to see her and quickly began telling her that he no longer was homeless and wanted Ambassador Tish to know that with the help of the ambassadors he was able to turn his life around. Further, he informed Ambassador Tish that he now was working fulltime at Walmart, had a stable living situation and is in an outpatient program that will allow him to get back his son when it’s completed. All of this got started by Ambassador Tish taking the time to listen to this man’s story and then giving him good advice where it was needed and helping him have a plan of action.

September 2023 Report

HOSPITALITY SUCCESS STORIES

• Ambassadors Edgar and Jason cleaned are cleared out Record St and other local businesses in the area. There were around forty unhomed individuals who became very belligerent and disruptive to the businesses in the area. With tireless efforts by our Ambassador team, they were able to clear the area which made business owners very happy.
  
  
• Ambassador Daniel and Latish were responding to a service call near Keystone and the locksmith. The store owner called for some help and support regarding homeless, trash, and disturbances. Daniel and Latish were able to resolve the situation. Upon arrival they were both able to clear the locksmith as a team and also help a client who was in need of services.
  
  
• Ambassador Marlon received a call from RTC to move an unhoused person to a hotel. The man was partially deaf and older in age. When Ambassador Marlon asked if he was lost or had family in the Reno area the man replied “no.” The man said he had gotten into a fight with his wife and had come from San Francisco on a Greyhound bus. With little to no more information about this man, REMSA was called for support. When REMSA showed up they took him to the hospital. One week later this man was on the news as a person that had nee missing and the Ambassador team helped find him.

OUTREACH SUCCESS STORIES

• 10/03/2023 - Outreach Ambassador Dani came across a regular client who expressed how tired she was of being homeless, and was willing to do anything to get off the street. Outreach Ambassador Dani was on the phone with Our Place Women’s Shelter when she inquired about where the client was on the waiting list for Safecamp. Outreach Ambassador Dani was able to reach Karma Box and found out that they were looking for her as she was up for the next pod. We found the client and was able to get her moved in the next day.
  
  
• 10/12/2023 - Outreach Ambassador Dani was on Fourth Street when she ran into a former client who was houseless again. The client is well known by our team and is completely blind. The client expressed that her purse and belongings had been stolen and the client needed help calling to cancel her old cards, order new cards, as well as get some clothing. Outreach Ambassador Dani assisted with the phone calls as well as helped this woman secure new clothing.
  
  
• 10/25/2023 - The Outreach Ambassador team received a phone call from a woman who is a double amputee. The client was living out of her car with her husband on Fourth Street. The client was abandoned for two days with no food, water, or a means to get around. Outreach Ambassadors made sure she received food and water until a bed was available at the shelter. Outreach Ambassadors took the clients dog down to the Options Vet Clinic to get updated on its vaccines (a requirement for Our Place Women’s Shelter.) The client is now housed at the shelter with her pup.

October 2023 Report

HOSPITALITY SUCCESS STORIES

• 11/08/2023 - Ambassador Hinshaw was able to see the fruit of the seeds he had planted a month back when he ran across one of the men that the Ambassadors have a long history of dealings with, someone who has a track record of being overly nasty towards our team members whenever we would get a call that required us to deal with him. Fast forward to this day and there would be an apology for past actions followed by a thanks for treating him fairly we he did not give us the same respect back. He, with the encouragement of Ambassador Hinshaw, went into a 30-day program and completed it the day prior. Now sober and hopeful, we wanted to make amends for how he was towards us and needed us to know that the respect we kept toward him regardless of his actions meant a lot to him once he became sober and he never forgot it. This is a perfect example of playing it forward and seeing why we must always be “Firm, Fair and Consistent!” Thank you, Ambassador Hinshaw, for your commitment to treating everyone with respect regardless of the circumstances.
  
  
• 11/16/2023 - Ambassador Manzo an Ambassador Ross had a situation where a woman was distraught enough. She felt there was no longer a reason to exist. She claimed that she had given up and wanted to fade away, she couldn’t stand being homeless for one more day therefore suicide was the best option. Our team members knew the severity of this situation and acted as quickly as they could to get her calm enough that she would agree to an evaluation by Reno emergency services. They would be able to get her to also listen to them about their own past’s and how they themselves overcame similar issues in their lives as well. In the end she would be admitted to the hospital but about a week later we were able to talk to her again and were relieved to know that she was in a much better place, she no longer wanted to fade away and was now hopeful again. Good job, guys.

OUTREACH SUCCESS STORIES

• 11/19/2023 - Outreach Hultsman and Reyes spoke with a long-term client who had left her car parked under the Wells overpass. She needed assistance relocating her car because she was unable to drive the vehicle herself. Although she had a friend that could drive it, she needed assistance with putting gas in the tank and a jumpstart. The client gave us money to pick up gas, and we provided her with a jump start as well.
  
  
• 11/24/2023 - Outreach Tremaine received a call from the female client she took to the hospital a few days earlier. The call was regarding how she was doing, and her asking for a few things that her partner was holding on to for her. The client also informed Outreach Tremaine that she was also being held for “observation” because the client reported that her partner was abusive and had attacked her. Outreach Tremaine promised that she would not give the partner any information past that she was being held for observation. Outreach Tremaine was able to obtain all but one item and delivered it to the client in the hospital. While visiting the client in the hospital, the client told Outreach Tremaine that she had saved the clients life. Besides getting the client away from an abusive relationship, the client had found out that she had pneumonia, laryngitis, strep throat, and a lump that might possibly be cancerous under her arm pit.
  
  
• 11/27/2023 - Outreach Reyes was assisting a client and determining if they were eligible to stay at Our Place Women’s Shelter. Turns out, this client, who is usually resistant of services, is now sober and seeking resources to better their situation. Our Place confirmed that she is eligible to attend their program, so Outreach Hultsman and Reyes transported the woman there.

November 2023 Report

• 12/12/2023 - Ambassador Hinshaw had a man approach him at our base who was clearly distraught and dealing with emotional trauma. Ambassador Hinshaw understood the situation and let the man know that he cared and was willing to help in any way possible. This time of year can be particularly hard for those that no longer have family or friends to spend the holidays with. Being homeless can make it very hard, which was the case for this gentleman. After talking with him for some time, the man had his spirits lifted and that was all he needed was for someone to just listen to him, and care. The man came back a few weeks later to let Ambassador Hinshaw know just how important it meant to him that day and wanted him to also know that he had been suicidal until he had talked with him. Just that small amount of time spent was enough to carry the man and gave him enough hope to get through the following weeks. That’s a clear example of what little can be needed and just how big an impact it can bring for someone that needs it.


• 12/20/2023 - Ambassador Miller was a witness to a domestic situation that almost became a violent altercation between two members of our houseless community. Ambassador Miller was able to mediate between the two men and bring their tempers down to a level that they then were able to work out their problem with one another instead of becoming physical, which it almost came to.


• 12/22/2023 - Ambassadors were out in the field when they came across one of our long-term clients whom we’ve tried to help for the better part of two years. On this day we would find her stuck by the river having had her wheelchair stolen during the night and no real way of getting up to a busy street where she could reach out for some help. We frequently check along the river and in other known areas that are a little out of the way to ensure that everyone is doing ok. On this day we were able to make a bad situation turn into a good one. We had a wheelchair that had been donated to us just a few weeks earlier and we were more than happy to give it to her.

• 12/15/2023 - There was a man near base who was disoriented and lost. Outreach Reyes approached him and kindly walked him to base. I called REMSA and made sure that he was able to get assisted and checked out.


• 12/06/2023 - The Outreach team were able to get a client back to Oregon after we were able to get a hold of their family member. They were happy to be able to restart their life and get support from family.


• 12/14/2023 - Ambassador Rivera ran into a young family with a 3-year-old daughter and brought them back to base for Ambassador Rodriguez to translate because they only spoke Spanish. We learned that they came to this country with a relative and to start work, but the relative then suddenly kicked them out. Outreach Ross and Ambassador Rodriguez transported them to Our Place Family Shelter where they were placed in a room until availability in the family shelter opened up.


• 12/22/2023 - Outreach Ross assisted a gentleman who was a frequent flyer of the streets get ahold of his brother in Salem, OR. After discovering that his brother wanted him to come stay with him, we were able to get him on the next bus to Salem.